Privacy Policy

Introduction

Oran Park Radiology is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By providing your personal information to Oran Park Radiology, you consent to its collection, use and disclosure as described in this Policy.

Why We Collect Personal Information

We collect personal information to provide diagnostic imaging services, coordinate patient care, communicate with healthcare professionals, manage billing, and meet legal and regulatory obligations. If personal information is not provided, we may be unable to deliver services effectively.

What Information We Collect

The information we collect may include, but is not limited to:

• Name, date of birth, gender and contact details
• Parent, guardian or carer details (where applicable)
• Medical history and clinical information
• Diagnostic images and reports
• Medicare, health fund or government identifiers
• Billing and payment information
• Identification documents such as a driver’s licence or passport

How We Collect Information

Personal information may be collected through:

• Registration and consent forms
• Appointments, consultations and examinations
• Telephone, email or online enquiries
• Electronic systems and patient portals

Where necessary, information may also be collected from third parties such as referring doctors, healthcare providers, insurers, carers, guardians or government agencies. Reasonable steps are taken to inform you when this occurs.

Use and Disclosure of Information

Your personal information may be used or disclosed for purposes including:

• Providing diagnostic imaging and related healthcare services
• Sharing relevant information with referring practitioners or healthcare providers involved in your care
• Billing Medicare, health funds or insurers
• Legal, regulatory or compliance requirements (including Workers’ Compensation or legal claims)
• Quality assurance, audits or accreditation processes
• Research or analysis, where consent has been obtained or information is de-identified

We only disclose information where required by law or where it is necessary for the delivery of services.

Storage and Security

Personal information is stored securely in:

• Physical (hardcopy) records
• Electronic systems
• Digital diagnostic imaging platforms

Security measures include:

• Secure premises and systems
• Restricted access to authorised personnel only
• Antivirus software and data protection controls
• Confidentiality obligations for all staff and contractors

Information is retained only for as long as required by law or clinical necessity and is securely destroyed or de-identified when no longer required.

Accessing and Updating Your Information

You have the right to access your personal information in accordance with the Australian Privacy Principles. Requests for access or correction can be made by contacting us directly. Proof of identity may be required, and minimal administrative fees may apply.

We recommend accessing diagnostic reports and images via your referring practitioner or approved patient access systems.

Further information about privacy rights is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Privacy Enquiries or Complaints

If you have questions, concerns or complaints regarding your privacy, please contact us:
Phone: 02 9525 7770
Email: info@oranparkradiology.com.au

All privacy concerns will be treated seriously and addressed as a priority.

If you are not satisfied with our response, you may contact the OAIC:

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au